Interpersonal Effectiveness-Managing Relationships Appropriately
OnDemand Education
Interpersonal Effectiveness: Managing Relationships Appropriately
Come join us as we dive into the world of interpersonal effectiveness as shared by Angelica Ponder.
Objectives:
1. Understand Key Concepts of Interpersonal Effectiveness
Participants will be able to define interpersonal effectiveness and its significance in maintaining healthy relationships.
2. Learn Core Interpersonal Effectiveness Skills
Participants will be introduced to and practice key techniques like DEAR MAN, GIVE, and FAST, which are essential for managing relationships effectively.
3. Develop Effective Communication Strategies
Participants will explore and apply active listening, constructive feedback, and non-verbal communication techniques to improve their interactions.
4. Practice Conflict Resolution Techniques
Participants will learn and practice strategies for handling conflicts constructively, including empathy, de-escalation, and finding common ground.
5. Recognize the Importance of Boundaries
Participants will understand the role of boundaries in relationships, learn how to set them assertively, and respond appropriately to boundary violations.
6. Reflect on Personal Interpersonal Skills
Participants will engage in self-reflection to identify areas for growth in their interpersonal effectiveness and set actionable goals for improvement.
Speaker:
Angelica Ponder
With two decades of national and international experience in luxury hospitality, she has collaborated with every hotel department, engaged in quality analysis, and facilitated training and leadership development. Her results have demonstrated an ability to motivate teams to unlock their full potential and achieve individual, professional, and organizational objectives.
She is a Certified Hospitality Trainer (CHT), Certified Quality Process Analyst (CQPA), DISC assessment certified human behavior consultant, Lean Six Sigma Green Belt and certified Transformational Coach from the world-renowned John Maxwell Leadership.
She is committed to aligning people and processes through the power of learning. My clients have identified me as a compassionate and thought-provoking partner who supports and challenges others in becoming more self-aware so that they may fully explore their interests and needs and, ultimately, create a vision and action plan that leverages their strengths in favor of their personal and professional goals.
Angelica Ponder Consulting Solutions
517-410-1672
r.angelica.ponder@gmail.com
9409 North 34th Place
Phoenix, AZ 85028
CONSULTING SOLUTIONS
Thank you to our Sponsor!!!
