Code of Conduct

Regular Member Code of Conduct

Regular Members are expected to uphold, follow and promote the following principles:

• • Conduct all business transactions in a straightforward and honest manner.
  • Pay our obligations in a timely manner and communicate with our supplier partners when terms or circumstances change.
  • Transact business with supplier partners based upon customary business practices and not make decisions conditioned upon gifts from supplier partners including but not limited to, money, experiences or free / discounted items or services for personal home or use.
  • Conduct business transactions with active knowledge of and affirmative compliance with federal, state and local laws and regulations.
  • Comply with federal, state and local fair housing laws as well as landlord tenant laws and all local ordinances.  In addition to any additional protected classes required by applicable law, we do not discriminate against persons because of race, color, religion, national origin, sex (which includes sexual orientation and gender identity), disability or familial status.
  • Treat residents and supplier partners with respect and integrity.
  • Will not demand, encourage or apply coercion to obtain unethical behavior from others such as team members, supplier partners or residents.
  • Encourage and provide training and education for our team members.
  • Encourage our team members to be proactively involved in and otherwise supportive of association and community-based programs and to conduct themselves professionally and responsibly when attending association events, as well as other events related to our industry.
  • While people are free to post their personal beliefs on social media, we recognize that any social media or online postings may be viewed as a representation of our company, the association or the industry as a whole.  We prohibit any conduct that shares trade secrets online or promotes hate speech, bullying, retaliation, and discriminatory conduct on social media platforms or otherwise impugns the integrity of the association or any of its members.
  • If a complaint is filed, we will strive to resolve it amicably in a straightforward and honest manner pursuant to the board policies and bylaws.

Industry Partner Member Code of Conduct

Industry Partners are expected to uphold, follow and promote the following principles:

• • Conduct all business transactions in a straightforward and honest manner.
  • Conduct business transactions with active knowledge of and affirmative compliance with federal, state and local laws and regulations.
  • Respect the integrity of business relationships between Regular and Industry Partner members and conduct our business activities with a sense of fair competition.
  • Seek to obtain and maintain business relationship with regular members based upon pricing and the quality of our services and not through tender of gifts, including but not limited to, money, experiences or free / discounted items or services for personal home or use
  • Will not engage in behavior that constitutes a restraint of trade.
  • Treat our customers, competitors and vendors with respect and integrity.
  • Fulfill our business commitments in a complete, timely and quality manner with respect and professionalism
  • Encourage our team members to be proactively involved in and otherwise supportive of association and community-based programs and to conduct themselves professionally and responsibly when attending association events, as well as other events related to our industry.
  • While people are free to post their personal beliefs on social media, we recognize that any social media or online postings may be viewed as a representation of our company, the association or the industry as a whole.  We prohibit any conduct that shares trade secrets online or promotes hate speech, bullying, retaliation, and discriminatory conduct on social media platforms or otherwise impugns the integrity of the association or other members.
  • We will actively promote our business through AMA advertising, sponsorship and relationship-building opportunities.
  • If a complaint is filed, we will strive to resolve it amicably in a straightforward and honest manner pursuant to the board policy and bylaws.