Building Vibrant Connections

Building Vibrant Connections

December 9 | 10:00am-11:00am | ZOOM

Session Description

This dynamic workshop explores the evolving concept of “community” in modern apartment living, focusing on the crucial role of property management teams in fostering resident satisfaction and engagement. We challenge the traditional notions of community, thanks to a shift from neighbor-centric interactions to management-focused relationships. Gain insights into the factors driving this transformation, including digital connectivity and changing lifestyles. We’ll showcase how apartment community teams have become central to building vibrant communities, enhancing resident experiences, and driving resident retention. We’ll examine the pivotal roles of property managers, leasing consultants, and service teams in cultivating community engagement. The session emphasizes that resident satisfaction is an "inside job," stressing the importance of strong co-worker relationships within the management team. Be inspired by real-world examples and case studies that showcase creative and effective resident events, and learn to apply these ideas and strategies in your own communities.

Learning Objectives

1. Analyze the shift in dynamics within modern apartment communities, focusing on the transition from neighbor-centric interactions to management-focused relationships.
2. Evaluate the critical role of property management teams in fostering resident satisfaction, engagement, and retention through innovative community-building strategies.
3. Develop practical strategies for strengthening internal team relationships and implementing creative resident events to enhance overall community vibrancy, customer satisfaction, and resident retention.

This class qualifies for NAA continuing education credits needed for credential renewals.  

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